At Journey Jars, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, you may request a return or refund under the conditions outlined below.

Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging.

Items that are damaged due to misuse, normal wear and tear, or improper handling will not be accepted for return.

Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for the return. Once your request is approved, you will be provided with further instructions.

Refunds
After we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed within 5 to 10 business days.

Refunds will be issued based on the original order value.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage reasons. These will be clearly mentioned on the product page, if applicable.

Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
[email protected]